Return & Refund Policy

Last Updated: September 2026

At JASHNORA, we want you to receive your order in good condition and exactly as ordered. Please read the following Return & Refund Policy before placing your order.

1. When Can You Request a Return or Refund?

JASHNORA does not accept returns or refunds for change of mind, personal preference, or incorrect color, size, variant, or quantity selected by the customer.

However, you may contact us if:

You receive a wrong product due to an error on our side.
You receive a product that is damaged or defective.
Your order has another issue caused by JASHNORA.

Eligible cases may be resolved through a replacement or refund, depending on the situation.

2. Reporting a Problem

If you receive a wrong, damaged, or defective product, you must contact us within 48 hours of delivery.

To process your claim, you must provide:

Your order number
Clear photos of the received product
A clear unboxing video showing the parcel from the time it is opened

Claims without the required evidence may not be accepted.

3. Product Condition for Returns

For an approved return, the product should generally be:

Unused
In its original condition
In its original packaging where applicable
Complete with all items included in the original order

Note: Products that have been used may not be eligible for return unless the issue is related to a manufacturing defect or an error by JASHNORA.

4. Return Shipping Charges

If the issue is caused by JASHNORA:

If you receive the wrong, damaged, or defective product due to our error, JASHNORA will cover the applicable return shipping cost.

If the return is due to the customer's choice or mistake:

Returns for change of mind or incorrect color, size, variant, or quantity selection are not accepted.

5. Replacement or Refund

For an approved claim, JASHNORA may provide:

A replacement product, or
A refund

The available solution will depend on the nature of the issue and product availability.

If the same product is unavailable, JASHNORA may offer a suitable alternative or refund.

6. Refund Method

Approved refunds may be processed through:

Easypaisa
JazzCash
Bank Transfer

Refunds are generally processed within 3–7 working days after the return/claim has been approved and any required returned product has been received and checked.

7. COD Delivery Advance

For COD orders, the applicable delivery advance is normally collected before dispatch.

If a return or refund is approved due to an error, damage, or defective product attributable to JASHNORA, the applicable amount may be refunded according to the approved resolution.

Refund eligibility is determined after reviewing the claim.

8. Sale & Discounted Products

Sale and discounted products are not automatically excluded from returns.

They remain subject to the same Return & Refund Policy and may be eligible when the issue is caused by JASHNORA, such as receiving a wrong, damaged, or defective product.

9. Custom & Personalized Products

Custom or personalized products are not automatically excluded from returns.

They remain subject to this policy and may be eligible if the product is wrong, damaged, defective, or does not match the approved order due to an error by JASHNORA.